Customer Questions

FAQ

Find quick answers about shipping, tracking, returns, refunds, payment, and order support at depojeans.com.

Shipping & Tracking

Do you offer free shipping?

Yes. Most destinations receive free shipping. Iceland, Norway and Cyprus are excluded from the free-shipping zone.

How long does delivery take?

Delivery time includes order preparation and shipping time. Order preparation usually takes 1-2 weeks. Shipping time depends on the carrier, product type, destination, and customs conditions.

Do you ship to my country?

We ship to most countries. Available destinations and any applicable shipping option are shown at checkout. If you are unsure whether your country is supported, email [email protected].

Returns & Refunds

Can I cancel my order?

You can cancel your order free of charge within 24 hours. Orders that have already shipped cannot be canceled.

Can I return an item?

You may request a return within 14 days of receiving your order. Items must be unused, in original condition, in original packaging, and include complete accessories.

Who pays for return shipping?

Return shipping is paid by the customer unless our support team states otherwise.

When will I receive my refund?

After an eligible return is received and inspected, refunds usually take 1-2 days for PayPal and 3-5 days for credit cards.

Payment & Support

What payment method do you support?

depojeans.com supports PayPal. During checkout, select PayPal and confirm the payment through your PayPal account.

How do I contact customer service?

Email us at [email protected]. Our working hours are Monday to Friday, 9:00 AM - 6:00 PM (GMT+8).